12.5.2 Items that exceed the standard luggage dimensions are considered special luggage (carry-on baggage, other baggage, additional baggage). On this page you can find out all about your official rights as a passenger in the coach and bus transport. 18.6 The provisions of the German Public Liability Act (HPflG [Haftpflichtgesetz]) as well as Regulation (EU) No. Should the passenger refuse to exit FlixTrain they can be asked to go to the nearest police station with the operating staff or authorized third parties (e.g., security service). 5.6.8.8 Each journey booked using a voucher is separated and detached from other journeys. Time changes are always taken into account. However, you should resubmit your tax return, electronically if possible, if all of these apply: You are due a refund, Should it be possible to remedy the reasons why the passenger was declined booking or accessing the train, for example by having a person present that can provide the required help, then the passenger has the right to demand that the accompanying person can travel free of charge. The total ticket price stated in the online shop includes any payment fees that are charged by third-party providers for the payment method chosen by you and which have to be paid by you, as well as statutory value added tax. Cases of intent or gross negligence are excluded from this. You can't rely on that company. FREEZING AND DIRTYI should have read the reviews earlier Went from Hamburg to Dsseldorf amd back. Depending on the new trip, you might have to pay for the fare difference, or youll get a refund if the new trip is cheaper. explosive, highly flammable, radioactive, malodorous, or corrosive substances. Carriage is limited to one bicycle per passenger. If there is a fare difference from the original booking, you might have to pay to edit passenger details. If a disabled person or a person with reduced mobility who has a ticket or a reservation and has the carrier duly informed of his special need for assistance, still is refused the transport on long distance lines, then the person may either select a refund of fare and - provided that the appropriate services are available - the onward journey. and international trains that start or finish their journey outside the EU. We also ensure all reviews are published without moderation. 13.5.2.2 It is generally recommended to carry musical instruments in hard shell cases. passenger. Seat reservations for groups (i.e. Should a replacement of a car or train be necessary, the costs of replacement or restoration as well as the administrative costs will be charged. Transportation in a wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. If, through the fault of the carrier or terminal operator, a loss of or damage to mobility equipment (a wheelchair or other assistance device) occurs, a compensation must be provided, which corresponds to the replacement value of the relevant equipment or the repair costs. 9.2 The collection of the ticket will be confirmed in writing upon request. For this purpose, it may be necessary to reserve a space for your stroller in the train cars with the appropriate markings. Cancellation is excluded. Availability and reservation fees vary depending on the route, line, seat category (classic, table or comfort seat) and time of booking. 5.5 If, in the event of assaults, insults, trespassing, damage to vehicles and their facilities, damage caused by the carriage of property or animals, ticket collection, as well as in the event of refusal to pay the increased carriage fare, the personal information of a passenger cannot be clearly identified, they may be detained in the vehicle or on the platform, or asked to go to the nearest police station with the operating staff in accordance with Section 229 BGB (Brgerliches Gesetzbuch [German Civil Code]) or Section 127 (1) and (3) StPO (Strafprozeordnung [German Code of Criminal Procedure]). If the FlixTrain administration takes action to collect the invoice amount, administrative costs will be charged as well. 6.5.6.6 The commercial use and, in particular, resale of voucher codes is not permitted, and will be penalized by Flix by means of suspension of tickets and/or assertion of damage claims. Other claims under the contract of carriage shall lapse in one year. 5.6.4 The commercial use and, in particular, the resale of vouchers, is not permitted, and will be sanctioned by Flix by means of the blocking of tickets and/or the assertion of damage claims. However, the limitation period is two years for claims for damages that can be traced back to an act or omission which was either committed with intent to cause such damages, or recklessly and with the awareness that such damages would probably occur. To remove passengers from your booking, click on "Edit/Remove Passengers". 7.2 Cancellations are only possible on FlixBus or FlixTrain websites or by partner agencies and ticket outlets of FlixCompanies up to 15 minutes before the scheduled departure time. There was a flixbus departing around the same time which we thought we could take but had to but 2 new tickets. 15.2 On cross-border routes, passengers are obliged to carry all travel documents and ID card necessary for the border crossing. The place of departure does not have to be the same as the destination. To cancel your entire booking or part of your trip, click on "Cancel Trip(s)". Tickets must be shown or handed to the traffic and operational staff immediately upon request for inspection. 10.5.1 passengers under the strong influence of alcoholic beverages and/or other intoxicating substances. The girl only said train was not cancelled; but there was no train at the scheduled time and no way to get information. 2,5 Stunden mit diesem Zug ist die Hlle. 1371/2007, the seat reservation fee will be reimbursed with vouchers. It's cold and dirty in the train. For disabled persons and persons with reduced mobility the general passenger rights apply for bus traffic as well as the following rights, so they can use the same travel opportunities as other citizens. FlixTrain: 15% discount on tickets Discover Germany and Sweden by train. Email: msz@deutschebahn.com. NordWestBahn - https://www.nordwestbahn.de/de/befoerderungsbedingungen The fee for the seat reservation for the available seat is already included. The carriers and station managers provide non-discriminatory access conditions for the transport of disabled persons and persons with reduced mobility. The seats only differ according to their location (e.g. In addition, he shall notify the person concerned in the case of refusal to accept a reservation or to issue a ticket, via any acceptable alternative service operated by the carrier. From delays to stop changes, we've got you covered. In spring 2022, almost 20 further destinations will be added to the network, such as Dresden, Kassel, Karlsruhe and Freiburg. Deutschlandtarifverbund GmbH - https://deutschlandtarifverbund.de/tarifbedingungen, 1.6.2 Terms and Conditions of Carriage 12.8.4 Bicycle trailers must be foldable and transported folded. Route and Delay Information - Flixbus A distinction between several car classes is not made. More detailed information can be found in the terms and conditions of the promotion on the web portal. Place of jurisdiction for registered traders, legal persons and natural persons who have no general place of jurisdiction in Germany, as well as for natural persons who have relocated or resettled abroad after concluding a contract of carriage, their domicile or habitual residence at the time the complaint is not known is, is Munich. Worst train ride of my entire life. 6.3 Tickets can be purchased using different payment methods, depending on the booking site: 6.3.1 On the Internet: PayPal, debit, credit card (Mastercard/Visa/Amex), SOFORT bank transfer, iDeal, Postfinance, Carte Bleue. Terms and Conditions of Purchase and Carriage by FlixTrain Locomore train company had recently been launched in 2016. In case of payment by credit card, the customers account will be charged at the end of the booking. These costs shall be charged by the operating staff to the person identified as the perpetrator or who is identified as the source on the basis of other circumstances (e.g., witness statements). If your connection gets cancelled or changed due to current travel restrictions, we will contact you via email and give detailed information as soon as possible. Honestly ridiculous and very frustrating. Section 228 (6) no. You can apply for a refund for the costs of alternative transport due to FlixTrain delay or cancellation via our contact form. in case of tickets confiscated for being invalid. Carriage is limited to one bicycle per passenger. For passenger rights in German, click here and for passenger rights in Swedish, click here. In long-haul transports, carriers and terminal operators within their respective areas of competence must assist disabled persons and persons with limited mobility. Just download the free app and give it a try. 12.2 If the severely disabled persons identification card states Entitled to bring an accompanying person with the code B, than a companion may accompany the passenger free of charge. 16.2.3 In case of cancellations and delays pursuant to Rail Passenger Rights Regulation (EC) No. 8.2 A ticket that can only be used for carriage in connection with proof, authorization or customer card, or official proof of identity in accordance with the fare rules is invalid and may be confiscated if the proof or the official identity card is not shown upon request; 8.3 stamped twice or the stamp has been altered or manipulated. and fragile objects must be carried in carry-on baggage, not general baggage, and are subject to the due diligence of the 330 per piece if you can't prove the value. 11.1 The statutory provisions shall apply with regard to the reimbursement of fares. Delays and cancellations have hit airports in the Northeast, just in time for the July 4 holiday. There is no general obligation to transport bicycles. kinda like when you run out of data with your plan) and unfortunately no joke, THREE bathrooms were out of order, meaning having to walk through 3 cars (either with all your stuff or test your faith) in case you, well have to. If the passengers name is changed, the difference must be paid if the fare has become more expensive in the meantime. 14.2 Deviations from timetables do not justify any claims other than what is mentioned in our Passenger rights. If a journey is cancelled, seat reservations may be transferred to other persons in the same reservation. (c.f. Cancellations can be made before departure according to 6.2 to 6.5. Below you can find the country specific Terms and Conditions for Germany and Sweden. When i confronted them with the issue they told me they are sorry about it and if i book alternative transport they ll pay for it. The passenger is solely responsible for selecting his/her items so that the applicable conditions of carriage are complied with on the respective routes. If you are told you will arrive at your final destination with adelayof at least1 hour, you are entitled to: If you decide tocontinue your journeyas planned or to accept alternative transport to your destination, you may be entitled tocompensationof: Compensation will only be paid if the resulting amount is more than 4. Here are 8 tips for writing great reviews. Apparently they have 3 lines: 2 day time lines from Berlin to Stuttgart and Cologne to Hamburg (which are stopping at in between stations but the Cologne Hamburg train skips Bremen for some reason). A residual value cannot be redeemed elsewhere and will not be paid out. The app showed that the train is running normally. If the price of the new booking is more than the value of the voucher, the difference will need to be paid. 12.1.2 If the passenger has booked a transfer connection in combination with a FlixBus, the respective FlixBus regulations shall apply exclusively to the bus connection. We will find the nearest travel agency to your home. They do not have Air Conditioning. Contact our customer service via the contact form here. 4.2 Vehicles may only be entered and exited at stations. When the train finally arrived, it was not as fancy as the ICE trains, but I think it was actually faster. The carrier shall give notice to the passenger within one month of receipt of the complaint, whether his complaint was upheld, whether it was rejected or if it is still being processed. 13.4.3 Passengers are obliged to label their baggage with their name and address for the purposes of correct assignment, and especially to avoid mix-ups. There is no entitlement to approval or redemption of the affected voucher. Subsequent complaints shall not be taken into account. Passengers shall be given the opportunity to prove that the chargeback incurred lesser or no costs. This can be accessed on the following link: http://ec.europa.eu/odr. A fee of SEK 39 will be charged for additional baggage. 3 days before the train was delayed to arrive at destination almost 3h!A very unreliable company and means of transportation. ** The Member States may exempt domestic regular services from the application of the provisions that apply to disabled persons and persons with reduced mobility, provided they ensure that the level of protection for these individuals corresponds to that of the regulation in their national legislation. 17.1 No liability shall be undertaken for items forgotten or otherwise left in the train. 2.2 The Regulation (EC) No.1371/2007 of the European Parliament and of the Council from the 23. Schlechter Service, Zug hat keine Klimaanlage, selbst bei 30 Grad drauen. 6.5.4 The commercial use and, in particular, the resale of vouchers, is not permitted, and will be penalized by Flix by means of suspension of tickets and/or assertion of damage claims. Should a carrier, travel agent or tour operator in the long-haul traffic refuse to make a reservation, issue a ticket or take a passenger on board the vehicle, due to the above reasons, then he shall notify the passenger immediately - and in writing at its request - about the reasons why. The costs incurred shall be borne by the passenger. 12.1.6 Passengers must label their hand luggage, baggage, additional baggage and special luggage with name and address for correct allocation, in particular to avoid confusion. This applies in particular to music-making, listening to music, loud conversations (in person or on cell phones), and the use of electronic devices.

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