Today I received notice of a negative action on my credit from specialized loan services. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. He said that he guessed some of his coworkers did not know that the information was on a decision letter. WASHINGTON, D.C. Today the Consumer Financial Protection Bureau (Bureau) settled with Specialized Loan Servicing, LLC (SLS), a mortgage-loan servicer in Colorado. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. While 800-315-4757 is Specialized Loan Servicing, LLC's best toll-free number, it is also the only way to get in touch with them. Online: Log into your account and select the Payoff Quote option located on the Home screen. January 2023, SLS called to get a balance on our PPT account, and cut a check to pay "delinquent taxes" and re-established an escrow account without our consent. Payments can be set up on a weekly, biweekly, semimonthly, or monthly frequency. Specialized Loan Servicing, LLC has {1} locations, listed below. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and creating an account at the Insurance Loss Claim Website. Specialized Loan Servicing LLC Company Profile | Greenwood Village, CO | Competitors, Financials & Contacts - Dun & Bradstreet Contact us . They helped me when I was in a difficult situation with property taxes. Dear ******************************** and *********************************. Reload the page and repeat your search. Consumer Financial Protection Bureau Settles with Specialized Loan All rights reserved. Specialized Loan Servicing, LLC. She was empathetic and showed genuine interest!, "My agent did a great job welcoming me to SLS. If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. My husband lost his job during ***** because of ***** we have recorded the phone calls and interactions with this mortgage company we have been told miss information and differing information with each interaction. Please note that Specialized Loan Servicing LLC ("SLS") makes no endorsement or claims about the accuracy or content of the information contained or the products found on third-party websites. Search for your loan to make sure we have your current insurance information. He asked to read who that loan was through on our decision letter, so we did, and we told him where in the letter that was written. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site or by calling 1-800-315-4757. Like I started before they are inept and theyre not professional or take accountability. Specialized Loan Servicing LLC: NMLS ID 2168 The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to . All programs may not be available. We have been fighting since to get the account back to it's original standing, where we pay the principal and interest in the amount of $3053.64. Please note a mortgage servicer is not obligated to respond to an untimely request for information or notice of error. To ensure prompt and accurate processing of your payment, please include My mortgage was sold to Specialized **** Services on March 1 2023. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Contact Us. I told him that our loan was eligible for up to 18 months forbearance because of the CARES Act. Specialized Loan Servicing is owned by Computershare out of Australia. Contacting Specialized Loan Servicing, LLC - by phone or otherwise. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site or by calling 1-800-315-4757. 8742 Lucent BoulevardSuite 300Highlands Ranch, CO 80129-2386https://www.sls.net/, Main: (720) 241-7200Toll Free: (800) 315-4757, Hours: Monday through Friday from 6:00 a.m. until 6:00 p.m. MT, LinkedIn: https://www.linkedin.com/company/22123/, Primary ContactPriscilla MedinillaCustomer Care Manager8742 Lucent BoulevardSuite 300Highlands Ranch, CO 80129-2386[emailprotected], LinkedIn: https://www.linkedin.com/in/priscilla-medinilla-42221579/, Secondary ContactCindy McGovernVice President Customer Experience and Executive Services8742 Lucent BoulevardSuite 300Highlands Ranch, CO 80129-2386[emailprotected], LinkedIn: https://www.linkedin.com/in/cindy-mcgovern-7aba7023/, Dawn OrgillChief Operating Officer8742 Lucent BoulevardSuite 300Highlands Ranch, CO 80129-2386[emailprotected], LinkedIn: https://www.linkedin.com/in/dawn-orgill-aa72ab9/, Chief ExecutiveToby WellsChief Executive Officer8742 Lucent BoulevardSuite 300Highlands Ranch, CO 80129-2386[emailprotected], LinkedIn: https://www.linkedin.com/in/tobyewells/. If you need a mortgage assistance program, you may be required to provide certain information including (but not limited to): When you submit your information, it must include a completed and executedSLS Mortgage Assistance Application (RMA). Fax to: Specialized Loan Servicing LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. If you need help with any problem,please contact us through this form. She asked if we sent in an application. We read to him from consumerfinance.gov about COVID relief about what would be eligible for and he said that we needed to send in for the 2nd Independent Review of our modification and indicated that we needed to write a letter requesting the 2nd review and include any documentation as to why we felt that it needed to be reviewed again. How can I contact Specialized Loan Servicing about my bill? This proves that even though I explained this over and over and they researched 4xs and they fixed fondly just fixed the problem! Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. If you think you may need help, contact SLS to discuss your options. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We also asked if we had anything on our request to find out who our investor was. Resolution Process What You Can Expect: Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). The company provides adjustable-rate mortgage loans. After receipt of a notice of error, SLS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. We monitor your coverage and will reach out to you, your carrier . Specialized Loan Servicing LLC - Official MapQuest But again, we were told numerous times that our loan was not federally backed. We accept calls from relay services on behalf of hearing-impaired borrowers. The security and privacy policies of the third-party may be different than those of SLS. We told her that yes, that was correct but that on April 27th we were told we could email that request by ***** and that I had it recorded. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 0 accountability even going through a supervisor was a joke. As a result, Weber had to make timely and acceptable monthly payments to SLS. This statement does not apply if SLS is servicing your residential mortgage loan. I did not receive paperwork to make my mortgage payment to specialized loan services until April 17, 2023. Well guide you through the process. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. We requested to remove the escrow 4/2022 and pay independently our personal property taxes and home owners insurance. If you have experienced a loss and need to submit a claim, you may upload the required documents and track the progress of your claim online 24/7 by accessing and She also said that the payment could go up with the cap and extend if we were not approved for a regular modification.We emailed customer support that day for the information on who our investor was. No one can communicate the same information to ** - nobody is on the same page, and we're told something different every time we get on the phone with a representative. A request for information or notice of error does not prevent SLS from initiating foreclosure if proper grounds exist under the mortgage documents. Click here to view our California Consumer Privacy Act Notice that details the categories of personal information that will be collected and the purpose for which the information will be used. Heres how she fought back. We would greatly appreciate any assistance. To view all available payment methods, please click here. At the top of your Chrome or Firefox window, near the web address, click the green lock. Our help is free. Specialized Loan Servicing LLC is not affiliated with GMFS LLC and does not guarantee any program or loan availability. He said that he agreed with ** that we should get the same guidelines as what the CARES Act stated but that it was not up to him. I received a response letter dated June 7, 2023 in regard to my notices to Specialized Loan Servicing regarding account number **********, where they have claimed to be a debt collector. BBB Business Profiles are subject to change at any time. Please be advised that by refinancing your current loan, your total finance charges may be higher over the life of the loan. Subscribe to our email newsletter. Additional information. Under the settlement, SLS will pay $775,000 in restitution to affected consumers according to a redress plan that the Bureau will approve. We told her that we were told that we could email and this was getting frustrating as we keep getting told different information. On May 11 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Specialized Loan Servicing, LLC (SLS), a mortgage-loan servicer in Colorado. Fax to: Specialized Loan Servicing LLC 1-720-241-7537 Attention: Payoff Department Please include your name and loan number on all requests. After receipt of a notice of error, SLS will not furnish adverse information to a credit reporting agency regarding any payment that is the subject of a notice of error while your inquiry is being reviewed. Specialized Loan Servicing LLC - Dun & Bradstreet Specialized Loan Servicing LLC | Mike Agruss Law Attention airline passengers: You need a dress code! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. At GMFS LLC, we want you to feeltaken care of. She called JetBlue, but airline scammers answered. Our hours of operation are Monday through Friday, 6:00 a.m. until 6:00 p.m. MT. For residential mortgage loans on real estate located in the State of Texas: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 21, AUSTIN, TEXAS 78705. 1-678-459-9746 (Attention: Loss Draft Department). We also told her that the system is only as good as the information that is being put into it. All payments should be made payable to Specialized Loan Servicing, including those made via MoneyGram or Western Union. Specialized Loan Servicing, LLC Phone Number | Call Now - GetHuman Specialized Loan Servicing (SLS) Loan Modifications - Problems & Solutions Customer Reviews are not used in the calculation of BBB Rating. Note that complaint text that is displayed might not represent all complaints filed with BBB. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Until that license is approved, this site is not authorized by the New York State Department of Financial Services. We asked her why and she would not give us a reason. Please note these general contacts above should not be used to submit a request for information or notice of error regarding your account. creating an account at the Insurance Loss Claim Website. creating an account at the Insurance Loss Claim Website. Submit docket information for any ongoing administrative adjudication process, or request information related to the docket or the function of the CFPBs administrative law judge (ALJ). Here's a cautionary tale from the front lines of consumer advocacy, That includes endlessly tapping your inflight entertainment screen and drum solos. We have tried to contact Achieve to resolve, only to be transferred to departments and then ultimately the phone call is dropped and/or we are hung up on. She said that a letter went out on May 23rd about who our investor was, told her that we did get the letter that said our loan was through ******************* She said that our account would definitely not get a deferral payment. Regular Payments Mailing Address. This statement does not apply if SLS is servicing your residential mortgage loan. We called on March 30th and were told that our loan was not federally backed and that a differed payment was not eligible.On April 24, 2023, we called SLS and spoke with *********** We asked who our loan was through, and she told ** that we could email customer support or mail a letter to ********************** requesting the investor information. All disputes must be sent to the designated address found under the Disputes tab. Notice of Error: A notice of error is written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) that asserts a certain specified error that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the error you believe occurred relating to the servicing of the mortgage account. Established in 2003 and headquartered in Littleton, Colorado, Specialized Loan Servicing LLC ("SLS") is a third-party servicer offers processing payments, providing escrow administration and general activities associated with your mortgage loan. can help homeowners avoid foreclosure and get back on track. Resolution Process What You Can Expect: Untimely Requests: A request for information or notice of error is not considered timely if the written correspondence is received more than one year after either the date of transfer of servicing or the date the mortgage account was discharged (either paid in full or discharged through foreclosure or a deed in lieu of foreclosure or a short sale without full satisfaction of the underlying contractual obligation). The lady that spoke with us said she could not find any notes or information as to why the forbearance was cancelled. Each time I call I have to repeat my story and they always want to transfer you in circles. We accept calls from relay services on behalf of hearing-impaired borrowers. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site or by calling 1-800-315-4757. Specialized Loan Servicing LLC, a third-party mortgage servicer, engages in the administration of residential mortgage loans in the United States. *This company may be headquartered in or have additional locations in another country. For requests for information and notices of error regarding your account, please use the address SLS has designated under the Real Estate Settlement and Procedures Act and Regulation X for this purpose: Request for Information: A request for information is a written request (other than a notice on a payment coupon or other payment medium supplied by the servicer) relating to the servicing of the mortgage loan that includes: (1) your name, (2) information that allows us to identify your mortgage account and (3) the information you are requesting regarding your account.

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