Complimentary wireless internet access is offered throughout the resort. Moon Palace Cancun - Family Vacation Critic Complimentary wireless internet access is offered throughout the resort. This is the version of our website addressed to speakers of English in Canada. Are there opportunities to exercise at Moon Palace The Grand - Cancn? Best regards, Fernanda Rodriguez E-Concierge. American Express, Just be patient, take care of the staff and they will take care of you! Rooms are nice Pools nicely maintained. Additional sorting options might be available (by type of traveler, by score, etc). This beachfront, all-inclusive resort features expansive pools, two waterslides, spacious suites, numerous restaurants and bars, a kids' club, and a spa. A luxurious spa. The service throughout the resort was perfect, as usual. Dear 27MichelleS27, We would like to express our sincere appreciation for choosing us as a host for your most recent vacation experience and for taking the time to share your comments with us. Even going to another Dear paulmD8506BE; It has been a pleasure to welcome you to Moon Palace The Grand Cancun, thank you for making us part of your vacation. Rates subject to change at any time. 3 rooms were available while 3 other rooms weren't. My family was waiting at lobby for 4 1/2 hours . Our butlers, Salvador and Octavio, were spot on for every detail. Juan Carlos is already a wonderful concierge in the water park area. We had a different delicious cuisine every night and love the breakfast buffet so everyone can get what they want in the morning. Indulge in the gratifying moments that are never-ending All Rights Reserved. Be patient, if you are traveling at peak times you have to expect a lot of people and wait times. We remain at your service and see you soon! Cancun - Chetumal Km 340, Riviera Maya, 77500 Cancun, Q.R., Mexico, Direct number for Resort: +52-998-881-6000. Enter your criteria and we'll find the best offer across car companies. Cleaning products Costco Travel is not associated with, and assumes no responsibility for, the vacation ownership program. Ideally, we'd publish every review we get, positive and negative. One of our favorite activities this time was releasing baby sea turtles, an amazing experience available this time of year. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Iron Flat-screen TV This was our 10th trip to a Palace location, and we can say, as a family, we have never had a bad experience. We definitely will be back, Dear I7493NDbriannab Thank you for choosing us and making us part of your vacation. At Nizuc and Sunrise, you can discover an English pub, authentic Indian cuisine, Noir nightclub, and much, much more. Bowling is available for an additional cost. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Fun for all ages, this all-inclusive resort is ideal for families. The property reserves the right to pre-authorize credit cards before arrival. No response, no action, I am very dissapointed. The one buffet that we went to smelled like poop every time we ate for breakfast. Approximate prices in USD for a 1-night stay, Set in Cancn in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Property offers upscale design and decor, superior dining venues, manicured grounds, and a high level of service and hospitality. All Rights Reserved.|Site Map|Terms & Conditions|Your Privacy Rights|CA Notice|Cookie Settings|Your Privacy Choices. Boulangerie: 22% cheaper Moon Palace Cancun 0.18 mi $397+. There was an error processing the request, please try again. *Including kids and teens aged 0-17. Guests of the Preferred Club will enjoy additional amenities and services. Grand is by far most luxurious. You can be assured that your comments have been taken on board with the team to implement improvement actions. Cash. Rooms feature a resort or garden view. business travel features to the top of the filter menu so you can find them faster. . Does Moon Palace The Grand - Cancn have an airport shuttle? Best wishes, Pamela Gonzlez e-Concierge, Great all-inclusive. Where the desert meetssea and adults-only indulgence. The room has steps that lead to an in-room whirlpool tub and a balcony/terrace. Costco Travel makes every effort to verify the accuracy of all information provided. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. (Free access), This property has taken extra health and hygiene measures to ensure your safety is their priority -, Destinations, properties, even an address, 1762520,1758700,1770270,1736710,1768790|1,1752620,1736710|2,1768790,1752070|1,1765410,1763190|4,1752070,1758420,1763190,1763190|2,1758700|3,1767440, Personal or sensitive info (e.g. We are committed to the total satisfaction of our guests, providing quality service and going beyond expectations to deliver first class experiences, this is why we regret to learn that our facilities and services did not meet your expectations, your feedback has been taken on board with the team to improve accordingly. We remain at your service and look forward to welcome you back soon. Rooms are nice Pools nicely maintained. You have to have a reservation for all restaurants and none of the staff know about other restaurants. Guests may enjoy all-inclusive privileges at Moon Palace Cancun, Beach Palace, Cozumel Palace, Playacar Palace and Sun Palace (adults only). Additional amenities include a mini-bar stocked with drinks and snacks, and a premium liquor dispenser. The Grill: Moon Palace Cancun - Tripadvisor Your password has been reset successfully, please verify your email. Without too many issues. 2454 feet For a limited time lock in our star-spangled savings that include a free 5th night, golf, 500 USD in Resort Credit & more. Moon Palace The Grand - Cancun goes bigger and grander in every way. Please note that shuttle service between sister properties of Palace resort is not included. We were 4 adults, my husband and I and my sister and brother. Shuttles - dont get so worried about the shuttle letters. This property is making considerable investments and efforts toward becoming more sustainable. It's super kid friendly and it's insanely bigthe service reflects this. Have some patience and youll enjoy. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Please note: each room and suite has steps that lead to an in-room whirlpool tub and a balcony/terrace. This was our 10th trip to a Palace location, and we can say, as a family, we have never had a bad experience. Does Moon Palace The Grand - Cancn have airport transportation? Which popular attractions are close to Moon Palace The Grand - Cancn? Indulge in sushi and other Asian specialties. Predro is truly amazing with tricks, he even is so nice to share some of The trucks. Oswaldo & Jesus at the Unique adult day club looked after us so well. Attached bathroom Moon Palace The Grand - Cancun Rooms: Pictures & Reviews - Tripadvisor We are delighted to know that you and your family were enchanted by the services provided by our wonderful team, thank you for recognizing especially the service provided by Sandy, Valentin, Juan Carlos, and Alejandro, as well as by the beautiful facilities and surroundings. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This hotel was formerly known as Omni Cancun Hotel & Villas. Costco members who attend any sales presentations and/or enter into any ownership agreements do so solely at their discretion. var spanElement = $('#17c8a4ad053243a2bfebc778389cd55c');var element = spanElement.prev();element.on("click", function(event){$namespace.Analytics.trackPageView('home/externalUrl/https://costco-travel-us-mbr.custhelp.com/app/answers/detail/a_id/9769/kw/shop%20cards');;});spanElement.remove();$('#script-17c8a4ad053243a2bfebc778389cd55c').remove();})(CT); for more information. Just know that you are battling against Elite members so simply plan ahead and youll be ok. Join the Elite program if it fits your life right. We recommend calling ahead to confirm details. Our only complaint is to get bigger beds in the family rooms because there is definitely enough room to fit them and it would be much more comfortable sleeping. Cancun Ocho Rios Punta Cana All categories Couples' vacation Family vacation Friends' getaway Wellness and relaxation Discover CANCUN, MEXICO Generations of sun-worshippers have embraced this paradise of flawless beaches, warm turquoise waters, and hubs of scintillating nightlife options. Located on a sandy stretch of Playa Mujeres, this resort features spacious suites in a contemporary design. Located at the pool area, this restaurant features offers an extensive selection of international cuisine. Phone/Email customer service is horrendous!! Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. language, whether its just a rating or contains comments as well, etc.). Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Enjoy authentic Mexican cuisine in a lively atmosphere. Private kitchen However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Visa, We recommend calling ahead to confirm details. Pool view It's the ideal location for families, couples, and groups of all sizes. Cruz at the Nizuc pool made our day special. We remain at your service and see you soon! Enjoy a new restaurant every night of your vacation. Best regards, Fernanda Rodriguez E-Concierge. Please note: Palace Resorts offers a Vacation Ownership Division (Palace Elite). Flat-screen TV The food was delicious and the service was amazing they were great with the kids and it was a relaxing way to end our trip! and an agent will gladly assist with your reservation. Even going to another Dear paulmD8506BE; It has been a pleasure to welcome you to Moon Palace The Grand Cancun, thank you for making us part of your vacation. Moon Palace Cancun - Aerial Photography at the Moon Palace - Oyster 5-star luxury property near Moon Palace Golf Club. The resort was crowded, but we managed to navigate our way to get carts, coffee, etc. These opinions do not necessarily represent the views of Booking.com. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. There are more places to choose from in the, Frequently Asked Questions about Moon Palace The Grand - Cancn. Nestled along the Mexican Caribbean, this resort delights a world of endless fun and entertainment with activities for all ages, from a modernized video game loungeideal for the entire familyto golf and spa indulgences for adults. Copyright 2008-2023 Costco Wholesale. Guests staying in The Reserve or Nikt suites will receive additional services or amenities. Our butlers, Salvador and Octavio, were spot on for every detail. 829 feet The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Replenish your body and mind with healing treatments, mani-pedi options, natural juices and a replenishing experience, courtesy of Awe Spa. All rights reserved. One of our favorite activities this time was releasing baby sea turtles, an amazing experience available this time of year. Does Moon Palace The Grand - Cancn have airport transportation? Swing away on our 27-hole Jack Nicklaus Signature Golf Course surrounded by natures charm and exciting obstacles. Each review score is between 1 and 10. Additional amenities include direct pool access, a mini-bar stocked with drinks and snacks and a premium liquor dispenser. A flat-screen TV with cable channels, as well as an iPod docking station are featured. The resort features stunning pools, numerous dining venues, including a microbrewery and a sweet shop, a kids club with a water park, a teen lounge, and the relaxing Zen Spa. Book Moon Palace Cancun, Cancun on Tripadvisor: See 38,047 traveller reviews, 26,639 candid photos, and great deals for Moon Palace Cancun, ranked #67 of 278 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Cleaning products Pool bars are also well staffed. This beachfront adults-only, all-inclusive resort features two restaurants, one pool, Hollywood memorabilia and themed experiences. Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace. My absolute favorite thing to have here are their croissants! Save even more when you bundle plus, earn a free 5th night, free daily golf, 500 USD in Resort Credit, and more. 1625 feet The luxurious, 448-room JW Marriott Cancun Resort & Spa rests on a soft white-sand section of beautiful beach just off the crowded Hotel Zone. Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have . But.if you have any issues to resolve by phone when you are back home forget it. Guests will enjoy six pools, seven restaurants plus a gourmet food hall, a kids' club and a spa. You have to take a golf cart to get anywhere you want to go. Guests will also enjoy a lazy river, water slides, a wave pool and a kids' splash zone. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Warm regards, Fernanda Rodriguez E-Concierge, Really enjoyed our resident dinner with Lester and Patricia. Caribbean Restaurant: Restaurants Dear V2932SCscottr; Thank you for your visit at Moon Palace The Grand Cancun, it was a pleasure to welcome you. You have to take a golf cart to get anywhere you want to go. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. make sure all the details of your trip and any payments are crystal clear. A chic all-inclusive resort catering exclusively to adults. if the writer is claiming to be someone else). Have some patience and youll enjoy. What are some of the property amenities at Moon Palace The Grand - Cancn? The one buffet that we went to smelled like poop every time we ate for breakfast. There are 3 different resorts on this overall property. Embrace each day in paradise with the ones you love the most, as moments like these are meant to be treasured for a lifetime. Restaurants Dear V2932SCscottr; Thank you for your visit at Moon Palace The Grand Cancun, it was a pleasure to welcome you. Piano & Saxaphone players in the Lobby bar were so good. la carte dinner / Robata grill 5:30pm-11:00pm, Between bldg. Defo try out the water park, Dear deborahdJ6938DD; It was a great pleasure to welcome you at Moon Palace The Grand Cancun, thank you for making us part of your vacation. Please see our partners for more details. I wish we just stayed on the strip like we thought to originally. Cleaning products To edit a review youve already submitted, contact our Customer Service team. The water park is cool but I question anyone who really did like this place. Choose from relaxing or deep-tissue massages, decadent facials, detoxifying body wraps, and restorative hydrotherapy. There's no capacity for cribs at this property. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Terms are subject to change. Set in Cancn in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. Cleaning products You have to have a reservation for all restaurants and none of the staff know about other restaurants. Highly recommend, Dear kljohnbama; It has been an honor to welcome you at Moon Palace The Grand Cancun. Does Moon Palace The Grand - Cancn offer any business services? Savor palatable creations from around the world coupled with top-shelf spirits, and share unforgettable moments with the ones you cherish the most. We had an awesome experience at Moon Palace The Grand. Grand Buffet: Tea/Coffee maker Juan Carlos is already a wonderful concierge in the water park area. Garden view Thank you for taking the time to recognize the work and service provided by our staff and for recommending us to the TripAdvisor community. Added value. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. There is a 45 min wait baseline at the pizza place even if they have empty tables. Tavola, JC Steakhouse and the Circus restaurant were amazing. Los Tacos: Say Hasta la vista to all things ordinary at Moon Palace The Grand Cancun. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Tea/Coffee maker A GRAND GETAWAY IN CANCUN. Complimentary wireless internet access is offered throughout the hotel. Moon Palace The Grand - Cancun - Tripadvisor Most go to the lobby. We appreciate the time you took to share your valuable feedback, for us the comments of our guests play a very important role as we strive to improve every stay. The Playroom | Moon Palace The Grand - Cancun Carretera Federal 307 km 340 Cancun-Chetumal, Cancun 77504 Mexico. more. Warm regards, Fernanda Rodriguez E-Concierge, Really enjoyed our resident dinner with Lester and Patricia. Everything you need to know about The Grand at Moon Palace in Cancun Valentin was an awesome pool server in the water park. Guests will enjoy elegant accommodations, 11 restaurants, numerous bars, nine pools, a six-lane bowling alley, a kids' club, a teens' lounge, a chic nightclub, and a 76,800 square-foot spa. The alcohol is top shelf and the bar staff are all very nice. Rooms feature a view of the common areas, parking lot and other buildings or garden view. MOON PALACE CANCUN +52-998-881-6000. Cusco: Does Moon Palace The Grand - Cancn offer any business services? Soak in the sun in the warmth of a luxurious vacation with superb amenities, spacious rooms, a water park, unlimited international cuisine, world-class Awe Spa, in-door bowling, and a vibrant nightlife and entertainment. Moon Palace The Grand Cancun | WestJet official site In addition, guests enjoy signing privileges in the restaurants and bars at the adjacent Villa del Palmar Beach Resort & Spa. JC Steakhouse was a clear trailing desire. Air conditioning Guests can enjoy various activities in the surroundings, including golfing and cycling. Get ready for a summer full of stars and stripes with our air + hotel savings! Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Each room is fitted with a private bathroom equipped with a bath. Piano & Saxaphone players in the Lobby bar were so good. Unless otherwise noted, optional services such as airfare, airport transfers, shore excursions, land tour excursions, etc. Special mention to Norma in the Awe Spa, what an experience going there a few days its got the WOW factor. For drivers under the age of 25, additional fees and/or restrictions may apply. Travelers receive a bottle of wine . You feel like you are in Vegas when staying at this place. My kids, age 8 and 5, love the water park area. Respect the privacy of others. This all-inclusive resort is for adults only and features three pools, a swim-up pool bar, specialty restaurants and a spa. We are happy to learn that our activities and entertainment have met your expectations, thank you for sharing your positive comments and recommending us in the TripAdvisor community. BECOME A PRO AGENT. This casual poolside eatery offers tacos, tortas and other Mexican favorites. TWO LEVELS OF AWESOME JC Steakhouse: The resort offers numerous restaurants and bars, a fitness center, two beachfront infinity pools, a kids' and teens' club, live shows and nightly entertainment. Learn about the many group benefits you'll enjoy with an all-inclusive meeting, special event, incentive tripeven a convention for thousands. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Just know that you are battling against Elite members so simply plan ahead and youll be ok. Join the Elite program if it fits your life right. The Playroom offers indoor miniature golf, bumper cars, an arcade room, as well as a dedicated area just for kids (ages 4 through 7). I tried in Engligh and Spanish. Try again. Iron We got this. If you have forgotten the email address, or require further assistance, please reach out to our support team. This all-inclusive resort features a lively, Mexican-inspired atmosphere, where families and guests of all ages will enjoy the resort's two free form pools, numerous restaurants and bars, kids' club, and Miiluma Spa. An all-inclusive plan is available for purchase. LE CHTEAU at Moon Palace The Grand-Cancun TRATTORIA at Moon Palace Cancun GNDOLA at Moon Palace Jamaica TAVOLA at Moon Palace The Grand-Cancun HABIBI at Moon Palace The Grand-Cancun JC STEAKHOUSE at Moon Palace The Grand-Cancun THE GRILL at Moon Palace The Grand-Cancun PALAPA ASADERO at Moon Palace Cancun ASIAN CUISINE AND SEAFOOD Copyright 2008-2023 Costco Wholesale. Guests of this 454 suite hotel can play at the Rafa Nadal Tennis Centre or relax at the Zentropia Spa & Wellness center along with enjoying all-inclusive access to the adjoining family-friendly Grand Palladium Costa Mujeres Resort & Spa. Ever & Viviana were great hosts. Yes, Moon Palace The Grand - Cancn offers airport transportation for guests. Reviews are most valuable when they are original and unbiased. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Grand is by far most luxurious. The spa services are always relaxing and comfortable. Overview Rooms Location Policies VIP Access Moon Palace The Grand Cancun - All-inclusive 8.4/10 Very Good See all 1,005 reviews Popular amenities On private beach Pool Breakfast included All inclusive Spa Parking included Carretera Cancun-Chetumal Km. Moon Palace The Grand Cancun - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Top room amenities include a minibar, air conditioning, and a flat screen TV. The Playroom at Moon Palace The Grand - Cancun is a world of wonder filled with amazing activities. Cleaning products The room has steps that lead to an in-room whirlpool tub and a balcony/terrace. Suites feature a resort view or a garden view. Dear 27MichelleS27, We would like to express our sincere appreciation for choosing us as a host for your most recent vacation experience and for taking the time to share your comments with us. What are some restaurants close to Moon Palace The Grand - Cancn? Accommodations are comprised of low-rise buildings offering 1,304 elegant rooms and suites, including unique swim-out suites with direct access to a pool. Phone/Email customer service is horrendous!! This expansive, all-inclusive resort features four pools (including one children's pool), 17 restaurants, numerous bars and lounges, a kids' club, a spa, and an array of activities and entertainment for families, couples, and people of all ages. Parents, go ahead and enjoy some grownup time knowing the kids are happy and safe. We remain at your service. We are happy to receive your positive comments, we are pleased to learn that we were able to provide you with an excellent stay in which our facilities and services met your expectations, as well as the excellent attention and service provided by the team. See more questions & answers about this hotel from the Tripadvisor community. Yes, dry cleaning and laundry service are offered to guests. Moon Palace The Grand Cancun - All Inclusive - Orbitz Moon Palace The Grand - Cancun Fri, 14 Jul Wed, 19 Jul 1 2 VIEW RATES VIEW RATES WHEN ONLY THE BEST IN ALL-INCLUSIVE LUXURY WILL DO Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Habibi was the absolute #1. We just returned from a week at The Grand at Moon Palace. Crown Paradise Club Cancun - All-Inclusive, Dreams Playa Mujeres Golf & Spa Resort - All-Inclusive, Fiesta Americana Condesa Cancun - All-Inclusive, Grand Fiesta Americana Coral Beach Cancun - All-Inclusive, Grand Palladium Costa Mujeres Resort & Spa - All-Inclusive, Le Blanc Spa Resort Cancun - All-Inclusive, Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive, Planet Hollywood Cancun, An Autograph Collection Resort - All-Inclusive, Secrets Playa Mujeres Golf & Spa Resort - All-Inclusive, Villa del Palmar Cancun Luxury Beach Resort & Spa, Wyndham Grand Cancun Resort & Villas - All-Inclusive, Dress Code:Collared Shirt | Long Pants Required, Bedding: Two Twins/One Double or King or Two Doubles. The resort offers 660 modern suites. Italian, Mexican are number 2. Contact us for additional information | Moon Palace We appreciate the time you took to share your valuable feedback, for us the comments of our guests play a very important role as we strive to improve every stay. Steps to Moon Palace Cancun amenities, including a Jack Nicklaus Signature golf course, FlowRider Double wave simulator, Noir nightclub, tennis courts, motorized water sports marina and more. Free WiFi, Mastercard, They charged an incorrect card and I am out of pocket almost $5000. How much does a day pass cost at The Grand, so - Tripadvisor Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars; a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. You don't want to miss this. Attractions to visit | Moon Palace The Grand - Cancun

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